Topic

Order confirmation and COD KPIs

The call center, confirmation, delivery and return rates: the numbers that decide whether a COD product makes money, and how to improve them.

Complete guide

A tablet with colourful charts next to a parcel

Selling

COD KPIs: Confirmation, Delivery and Return Rates

The COD KPIs that decide profit: confirmation rate, delivery rate, return rate, no-answer rate. Exact formulas, an example and what to fix when they drop.

3 min readRead the guide

A headset and a laptop in a bright call center

Selling

COD Order Confirmation Call Center: Cut Fake Orders

How a COD order confirmation call center works: call rules, scripts, call-backs and the metrics that raise your delivery rate. With examples for Uzbekistan.

3 min readRead the guide